Q- What is your return policy?
A- RETURN POLICY:
- All custom product sales are final — we are unable to accept returns on custom belts and boot buckles, as they are made to measure for your specific measurements. If you receive a damaged custom product, then contact our customer support – email@example.com – within 15 days of receiving the order. For approved damaged product, you will receive an exact duplicate. No substitutions allowed.
- Non-Custom orders may be returned at the customer’s expense. There is a 15% restocking fee on the returns of these items.
Q- What is the ‘COOKIE ZONE’ measurement?
A- Put on your Santa coat, and any padding you wear, and give me an accurate measurement right around your tummy.
Q- Do you punch extra holes in the belt?
A- I punch 14” of holes in the belt. 7” longer, and 7” shorter than your measurement.
Q- What are the buckles made from?
A- The buckles are crafted from solid brass, and are sealed with powder coating to prevent oxidization and tarnishing. This gives you a permanent no-polish finish.
Q- What kind of leather do you use?
A- I select only the finest quality heavy-duty buffalo and cowhide to insure that your new Santa belt will last a lifetime.
Q- Can I buy just the buckle without the belt? I already have a good belt.
A- Yes, you can order the buckle without belt. The savings to you is $15 to $20. Most of the cost of my Santa belt products is in the very expensive solid brass, and the hours each one requires to cut, build, finish and polish. One other consideration is the fact that my Santa buckles have two welded prongs on the backside which mesh with two rows of holes punched in the belt. Your present belt probably has one row of holes punched in the belt.
Q- I have an older ASB brass buckle that needs lots of polishing. Can I send the buckle back to you for the new powder coating process so I will not have to polish it any more?
A- Yes, you can. Please contact me by email and I will give you details and costs.
Q- How long does it take to receive my order?
A- Orders I receive before Nov 1st will be shipped in 7-9 days. After Nov 1st, I need 8-12 days to have them ready to ship. After shipping, International orders usually require 12-14 days to clear customs and arrive.
Q- I am not comfortable with using my credit or debit card for online purchases. Is there another way to pay for my purchase?
A- Yes, there is. You may choose to mail me either a USPS Postal Money Order, or a bank cashier’s check for payment. Email me with your order request and I will give you all the details and my mailing address.
Q- I have an older Santa product from you that needs repair. Can you help me?
A- Yes I can. I do offer service after the sale for all of my Santa friends. Just email me with your request and I will give you details on how we can restore your product.
Q- Your Santa products look really nice on your website. Just how good is the quality?
A- I am a nitpicker for producing high quality products by hand in my Santa workshop. I don’t farm any production out to anybody else. As mentioned earlier, I use only solid brass and the highest quality of heavy-duty leather. My customers have told me that my products reflect an ‘old world’ level of craftsmanship and excellence. My promise to you is that I will never ship an order that contains a product that I would not be proud to wear myself!
Q- Who ships orders for you?
A- I use USPS insured Priority Mail which usually takes three business days to arrive. International orders are shipped via USPS Global Priority Airmail.
Q- Who processes your credit and debit card orders for approval?
A- Orders placed on my website are processed and approved by PayPal using an encrypted, safe system for keeping your credit and debit info secure. PayPal sends you an email confirmation that your sales has been approved, and I send you an email confirmation giving you a ship date for your order.
Q- How long have you been building Santa products?
A- In 1997 I purchased my first custom Santa suit and could not find a quality Santa belt anywhere online. I decided to sketch one and see if I could build one, since I love to work with my hands. My new Santa belt turned out very nice, and when I showed it to my Santa friends, they said: “Where did you get that?” That was the beginning of my new venture to produce quality Santa products that now includes 30 items.
Q- Do you offer a discount if I order more than one Santa product?
A- I calculate the fair and honest price of each item I sell based upon material costs and the time required to build the product. I don’t have inflated, false product prices so that I can reduce the prices for sales (except for clearance items). However, we do offer FREE shipping on all orders totaling $300 or more (U.S.A. only).
Q- Do you offer buckle products finished in gold or chrome plating?
A- Yes I do. Email me for info and pricing.
Please email me with any questions you may have at: firstname.lastname@example.org